Terugbetalingsbeleid
FURZION – Refund and Right of Withdrawal
Last updated: September 2026
At FURZION, we want you to be satisfied with your purchase. If you change your mind or experience a problem with your order, you may be entitled to return the product or request a refund under the conditions described below.
1. Right of Withdrawal
Under applicable consumer protection law, customers in the European Union generally have the right to withdraw from an online purchase within 14 days without giving a reason.
The withdrawal period starts on the day the customer, or a third party designated by the customer, receives the product.
If an order is delivered in multiple shipments, the withdrawal period starts when the customer receives the final product.
If the final day of the withdrawal period falls on a weekend or public holiday, the period is extended until the next working day.
2. How to Request a Return
A return must be registered in advance using the FURZION withdrawal or return form.
The customer must provide the order number and identify the product they wish to return.
For defective or damaged products, the customer should also provide clear photos showing the problem.
The customer does not need to create an account to request a withdrawal or return.
After notifying FURZION of the withdrawal, the customer must send the product back without undue delay and no later than 14 days after notifying us.
3. Return Address
Please do not send a product back before the return has been registered.
After the return request has been reviewed, FURZION will provide the customer with the appropriate return instructions and return address.
4. Return Shipping Costs
For a return because the customer has changed their mind, the customer is responsible for the direct return shipping costs, provided this information was given before the purchase.
If a product is defective, damaged, incorrect or otherwise covered by the seller’s legal obligations, FURZION will handle the return according to the applicable consumer rights and, where applicable, cover the reasonable return shipping costs.
5. Condition of Returned Products
Customers may inspect a product to the extent necessary to establish its nature, characteristics and functioning, as they would be able to do in a physical store.
If a product is handled beyond what is necessary for such inspection, the customer may be responsible for any resulting loss in value, where permitted by law.
Where reasonably possible, products should be returned with their original packaging and accessories.
6. Refunds
Once the withdrawal has been properly registered, FURZION will process the refund without undue delay and within the applicable legal timeframe.
The refund will include:
- The purchase price of the returned product
- The standard delivery cost paid for the original order
Additional delivery costs resulting from the customer choosing a more expensive delivery method will not be refunded.
FURZION may wait with the refund until the returned product has been received or until the customer provides proof that the product has been sent back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with the customer.
7. Damaged, Defective or Incorrect Products
If a product arrives damaged, defective or incorrect, please contact:
Please include:
- Order number
- Description of the problem
- Clear photos of the product and, where relevant, the packaging
FURZION will assess the issue and provide further instructions.
Mandatory consumer rights regarding defective or non-conforming products remain unaffected.
8. Products Excluded from Withdrawal
The right of withdrawal may not apply to certain products or situations where permitted by law, including products that:
- Are made according to the customer’s specifications
- Are clearly personalised
- Cannot be returned for health or hygiene reasons after being unsealed, where applicable
- Are otherwise excluded under applicable consumer law
Any applicable exception will be communicated where relevant.
9. Contact
For questions about returns, refunds or withdrawal requests:
FURZION
Email: support@furzion.com
We will normally respond within 1–2 business days.
10. Legal Rights
Nothing in this Refund Policy limits any mandatory consumer rights under applicable Dutch or European law.