FAQ
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
For deliveries within the Netherlands, the estimated delivery time is 1–3 business days after processing. Delivery times may vary due to carrier delays, public holidays, weather conditions or other circumstances outside our control.
For more information, please visit our [Shipping Policy].
How much does shipping cost?
The standard shipping cost within the Netherlands is €8.95 per order.
The applicable shipping cost is shown during checkout before you complete your purchase. Free shipping promotions may be offered from time to time.
Do you ship internationally?
Shipping availability depends on the destination and the shipping options available during checkout.
If international shipping is available for your location, the available shipping methods and costs will be shown during checkout.
How can I track my order?
Once your order has been shipped, you’ll receive a shipping confirmation email.
If tracking information is available, the email will include a tracking number or tracking link.
Can I return my order?
Yes. If you are a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
Please review our Refund Policy for the applicable conditions, return procedure and refund information.
You can also use our Withdrawal Form or contact us at support@furzion.com.
Do I need an account to request a return?
No. You do not need an account to exercise your right of withdrawal.
You can contact us directly at support@furzion.com or use the available Withdrawal Form. Please include your order number and the product or products you wish to return.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible at support@furzion.com.
Include your order number and, if possible, clear photographs or video showing the issue. We will review the situation and help find an appropriate solution.
When will I receive my refund?
After a valid withdrawal, refunds are normally processed without undue delay and no later than 14 days after receiving your withdrawal notice.
We may wait with the refund until we have received the returned product or until you provide proof that you have sent it back, whichever occurs first.
Refunds are normally made using the same payment method used for the original purchase.
What payment methods do you accept?
The payment methods available to you are shown during checkout. Available options may include PayPal and other payment methods supported by our payment providers.
Are your products suitable for all pets?
Our products are primarily intended for dogs and cats, but suitability can vary by product.
Please check the individual product description, specifications, size information and safety instructions before ordering.
How can I contact FURZION?
You can contact our customer support team by emailing:
We aim to respond within 24–48 business hours.