FAQ

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping times may vary depending on the destination.

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking number so you can follow your package.

Can I return my order?

Yes. If you’re not completely satisfied, you can return eligible items within 30 days of receiving your order. Please see our Refund Policy for full details.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We’ll work with you to resolve the issue as quickly as possible.

How can I contact FURZION?

You can reach our customer support team anytime by emailing support@furzion.com. We aim to respond within 24–48 business hours.

Are your products suitable for all pets?

Our products are designed for a wide range of dogs and cats. Please check the product description and size guide before ordering to ensure the best fit.